Transport Dispatcher

Position Summary

The Transport Dispatcher is part of the coordination hub for our vehicle transport operations. This role schedules and routes transport drivers for dealer vehicle moves (in-state and out-of-state), prepares transport paperwork including Bills of Lading, and serves as a point of contact for dealer partners. The ideal candidate thrives in a fast-paced environment, communicates clearly, and can keep multiple moving parts aligned throughout the day.

Responsibilities:

• Support the Transport Manager with reporting, coverage planning, and workflow
• Create and schedule transport orders for dealer vehicle moves
• Plan efficient loads and routes
• Monitor driver progress, ETAs, and delivery timelines
• Adjust loads and schedules in real time due to delays, breakdowns, or changes

• Prepare and complete Bills of Lading (BOLs) and transport paperwork
• Ensure accurate order details, vehicle information, pickup/drop locations
• Maintain organized transport records

• Handle inbound and outbound calls with dealer partners
• Provide ETAs, status updates, and delivery confirmations
• Resolve issues related to scheduling, delays, or changes in transport needs
• Maintain professional, service-focused communication with dealers
• Provide drivers with clear instructions, load details, and routing info
• Assist drivers with paperwork questions and delivery issues
• Collaborate with towing, dispatch, and leadership teams when needed

Qualifications

• Experience in vehicle transport, towing, or logistics
• Strong multitasking and time management skills
• Ability to stay calm and make decisions quickly in fast-moving situations
• Clear, professional communication with both drivers and dealers
• Strong attention to detail for documentation and load accuracy
• Familiarity with Bills of Lading (BOLs) or freight documentation
• Skilled in routing, carrier coordination, and cost optimization
• Valid driver’s license