Dispatcher

Dispatchers are central to our towing operations, so this person will play an integral part of the team.

We pride ourselves on our high service and safety levels. We are looking for a service-oriented Dispatcher that takes pride in their work and likes a fast-paced atmosphere.

Job Description: Receive and dispatch calls from customers, law enforcement agencies, etc. utilizing a computer dispatch system. Relay requests to drivers. Assist with route planning as needed. Keep accurate record of calls. Maintain contact with customers and drivers as needed for efficient call completion, safety of drivers and customers, and excellent customer service.

Job Duties/Responsibilities

• Assign tows to drivers fairly and equitably for the most efficient service levels.
• Communicate all information regarding pickup, transit, and delivery to drivers.
• Maintain professional demeanor.
• Communicate professionally with all customers and staff. Good interpersonal skills, working well with a wide range of individuals.
• Manage customer service issues in real time in a professional manner.
• Complete paperwork and enter required data into computer as required.
• Comply with all company policies and procedures.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent
• Previous dispatch experience or call center experience.
• Minimum of 3 – 5 years of Customer Service experience
• Basic Computer skills
• Excellent verbal and written communication skills.
• Ability to multi-task
• Detail-oriented.
• Works well under pressure.